We’re here to help
Contact & support
Contact Questly Games for help with a game, online room, accessibility problem, privacy question, or content concern.
Get in touch
Email [email protected]. Include the game name, your device and browser, and a short description of what happened. A screenshot and the steps that reproduce the problem help us investigate. Never send passwords, authentication tokens, or private player answers.
Trouble joining a room?
Open the invite in a current browser and check that everyone is joining the same game. Keep the player’s original browser profile when reconnecting, because it owns that player seat. A private or incognito window creates a separate identity. Rooms expire six hours after creation; create a new room if the original session has expired.
Missing favorites or scores?
Favorites and personal bests are stored in the browser where you played. A different browser, private window, or cleared site storage will not have the same saved data. Questly does not keep a cloud backup of those local saves.
Privacy, accessibility, and content reports
For a privacy request, describe the data involved and, when relevant, the room code and approximate time. For accessibility issues, tell us which control or screen was difficult to use. For a content or rights concern, include the page URL and identify the material involved.